Terms of service

Welcome to oakandlumen.us. These Terms of Service govern your use of the Oak & Lumen website and your purchase of products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website.

1. Website Use

You may use oakandlumen.us for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with the operation or security of the website
Access areas or systems without authorization
Submit false, misleading, or fraudulent information
Use website content in a manner that violates applicable laws or third-party rights

2. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, and other information.

However, colors and visual appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

Product dimensions, materials, features, and availability should be reviewed carefully before placing an order.

3. Pricing and Availability

Prices and product availability may change without prior notice.

We reserve the right to correct pricing, description, availability, or other listing errors.

If an error materially affects an order that has already been placed, we may contact the customer to discuss the available options.

4. Orders and Payments

By submitting an order, you represent that the information provided is accurate and that you are authorized to use the selected payment method.

An order may be declined, cancelled, or limited where reasonably necessary, including circumstances involving suspected fraud, payment problems, inventory limitations, pricing errors, or other legitimate business reasons.

5. Shipping

Shipping charges are based on furniture size and applicable shipping requirements. Shipping fees start at $20.95+.

Delivery estimates are provided for informational purposes and may be affected by circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Returns are generally accepted within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

Customers should contact us before returning an item.

7. Intellectual Property

The content available on oakandlumen.us, including text, photographs, graphics, logos, product descriptions, designs, and other materials, may be owned by or licensed to Oak & Lumen and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit website content without appropriate authorization.

8. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website functionality, customer support, or other business operations.

Third-party services may operate under their own terms and privacy policies.

9. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Oak & Lumen will not be responsible for indirect, incidental, special, consequential, or similar damages arising from the use of the website or purchase of products, except where such limitation is prohibited by law.