Privacy policy

Effective Date: September 27, 2026

Oak & Lumen ("Oak & Lumen," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit or use oakandlumen.us or purchase products from us.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Information You Provide

Name
Email address
Phone number
Billing address
Shipping address
Order information
Payment-related information necessary to process transactions
Customer service communications
Information you provide when contacting us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device information
Operating system
Pages visited
Referring website
Website interaction information
Approximate location information derived from technical data

2. How We Use Information

We may use collected information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide customer service
Respond to questions and requests
Process returns and refunds
Maintain and improve our website
Prevent fraud and unauthorized activity
Maintain website security
Communicate with customers regarding orders
Comply with applicable legal obligations

3. Payment Information

Payments may be processed through third-party payment providers.

Oak & Lumen may receive transaction-related information necessary to confirm and manage your order. Payment providers may independently process payment information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the customer experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. Service Providers

We may share information with service providers that assist us with legitimate business functions, such as:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Analytics
Customer support
Security
Website functionality

These providers may only receive information reasonably necessary to perform their services.

6. Legal and Security Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Protect our rights or property
Detect or prevent fraud
Protect the security of our website, customers, or services
Address other legitimate legal or security concerns

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including order fulfillment, customer service, accounting, legal compliance, dispute resolution, and security.

Retention periods may vary depending on the type and purpose of the information.

9. Your Privacy Choices

Depending on applicable law and your location, you may have rights concerning your personal information, including rights to request access, correction, deletion, or information about how your personal information is handled.

To submit a privacy-related request, contact:

Email: hello@oakandlumen.us

We may need to verify your identity before completing certain requests.

10. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights relating to accessing, correcting, or deleting personal information and opting out of certain forms of sale or sharing where applicable.

The availability and scope of these rights depend on whether Oak & Lumen is subject to the applicable legal requirements.

If you believe you have a privacy request under applicable California law, please contact us at hello@oakandlumen.us.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of third-party services they use.